A good checkout process allows customers to quickly and easily make their purchases online without feeling overwhelmed or confused. In this post, Erin Jo Richey walks us through three common eCommerce usability blunders, and how we can fix them.
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If practitioners have a firm grasp of the concepts behind A/B testing as well as tools to aid them in the process; the only thing deterring would be testers is the notion of “what to test,” and “why?” In this article, we’ll take a look at how to determine which elements of a website might affect its users.
UX designers frequently take a holistic approach to the websites they architect by considering many interrelated factors at the same time. In this post, author Bill Scott provides a worthy counterpoint; a form of reductivism by which we might distill more salient aspects of a user’s total experience.
In an effort to provide a quality experience to our users, it’s necessary to be consistent in the design and content of a website. Consistency is a word we tend to hear frequently. The reason for this is: A harmonious user experience separates an amateur from a professional.
After signing the contract, it might seem the hard work is behind you—but that’s far from the truth. As Alan shows us this article, the final of his series, there are plenty of idiosyncrasies facing UX professionals in their work with larger clients.
Large companies are the financial backbone of the web industry, but their size and complex organizational structure can make them challenging to work with. In this, the first of a two–part series, Alan explains to readers how to introduce user–centered design to large companies; forging relationships that will mature throughout the duration of the project.
It’s 2010 and everyone loves usability, right? It may may look that way from our comfortable perches atop the blogosphere, but if you’ve tried to sell usability services to small businesses, you know that it can be a frustrating and time-consuming experience.
Engineered to make the design process as intuitive as possible, wireframing tools allow designers to construct visual representations of their interface before development begins. In this post, Tom Walker gives readers an overview of 15 of the most widely-used applications available. How does your wireframing tool of choice measure up?
Familiarize yourself with Rich Internet Application technologies and the best UI controls for creating your application. Rich Internet Application technology has empowered us to create really amazing user experiences. The best RIAs on the web today rely on a discreet set of UI controls to provide a lively and timely experience.
Its not a matter of who wins or loses, it’s how you play the game. In this post, Andrew addresses the conundrum facing many UX designers: conducting user research appears to diminish our role as an experience designer. Properly executed, though, design research makes for a valuable return on investment.