Designing for Noise

Design is about communication. And like communication, the more noise there is, the more distorted the message becomes. Brian Suda looks at potential noise problems in design.

Creating online experiences requires us to communicate both effectively and efficiently. Standing in our way, though, are plenty of deterrents (screen resolutions, rendering engines, media platforms, plugins, etc.), each of which is dealt with a thorough understanding of our craft. But while some factors are obviously under our control, plenty of others are not.

Beyond the myriad technical aspects, context directly affects how users experience our websites. Our design is conceived in a highly controlled environment where we have pushed pixels around for hours. After publication, however, we lose control of how and where our customers access our sites. They could visit from home, from work, and even on the go via mobile devices.

Keeping all of this in mind, we need to create the best possible experience while minimizing the effects of external sources.

Signal-to-noise ratio

Design is about communication. As we communicate using design, that communication is subject to noise getting in the way. The ratio between the two describes how effective a design is. The more noise that is introduced, the less effective the design.

How a message travels from source to destination

Claude Shannon’s diagram demonstrates how noise always affects a communication channel.

Noise is modeled as part of Claude Shannon’s famous diagram of a general communications system. This diagram describes the process that moves a message towards its destination. A message could be from someone’s mouth to another’s ears or from printed words on paper to the reader’s eyes. The message leaves the information source and makes its journey to the destination in many different ways. During the transmission, various levels of noise are introduced. Sometimes the noise is minimal and it is possible to cancel it out, but sometimes the noise is too great and the message is garbled.

Lack of signal is noise

Vision has traditionally been the primary way we experience our digital worlds. Although novice designers assume that everyone has the same vision capabilities, this is not the case. There are plenty of examples where common issues can impair what would otherwise be a perfectly usable design.

Example Color Line Graph

Example line graph you see on a daily basis

The line graph above is pretty standard. In fact, you’ve probably seen plenty just like it. The various lines are expressing different variables over time. To identify each line and reference it, a color has been added to make it unique and to make it easier to follow as the trends progress. Problems arise when the accompanying text references a line specifically by its color. However, referencing color directly is a problem. If the accompanying text refers to the red line in the chart as expenses and the green line as income, what happens when it is converted to greyscale?

Black And White Line Graph

Same line graph, but now in black and white rendering it unreferencable

If the first time this chart is shown to you in black and white, any references to color are moot. Without looking at the color versions, can you tell which line is the red line and which is the green? It isn’t possible to determine which color grey maps to its RGB equivalent. We have lost the signal from the communication which lets us know which line is which. One solution here is to make each line unique by changing the weight, adding shapes or various dashes and dot to pattern each line. By not relying on color you can still reference and identify the data. It is a trade off between reducing potential noise and the aesthetic of the design, which is something tackled on a case-by-case basis.

Communications, the ability to access and understand data, can be trumped by a simple black and white printer, but the issues don’t stop there. What about degradation in communication? Emailing a file around in digital form keeps its quality, but what if we need to convert it into an analog format? All mediums introduce inherent noise and potential trouble.

Let’s consider another source of noise is static interference or delay on a phone call or the quality of the print out. Let’s look at what might happen to the same line graph when it is poorly faxed (believe it or not, some people still require faxes to be sent in this day and age). The analog transmission and poor quality of the fax printer add noise into the message and distort it from the original.

Line Graph sent via Fax

Adding noise to the message via a Fax machine distorts it further.

In this case, the amount of noise has tipped the balance in the competition with signal. The black and white print out has information loss as well as the quality of the print making it difficult to compare the lines and get any sort of reliable value.

Conclusion

Any attempt at communication is always subject to noise. As designers, it is our job to build a system that can communicate in even the noisiest of environments. If we are aware of the problems from the outset—such as color, poor quality printing, analog noise, etc.—we can better design around them, increasing the chance that your signal with make it to the destination intact.

Additional Resources

This is a short list of sites that can help you strengthen your design and copy so it can better cope with unexpected noise.

About the Author

Brian Suda

Brian Suda is an informatician residing in Reykjavík, Iceland. He's written a book on the topic of charts and graphs entitled Designing with Data (http://designingwithdata.com). His own little patch of Internet can be found at suda.co.uk where many past projects and crazy ideas can be found.

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4 Comments

  • Tanner Christensen Reply

    Additionally, keeping things as simple as possible on your work can help make sense of it. It’s been said literally thousands of times, but still rings true today:

    Keep It Simple, Stupid.

  • Khürt Williams Reply

    As an engineer I can say I’ve never seen Claude Shannon’s theories applied to user experience design. Interesting idea. Of course Shannon was talking about communication channels and environmental noise, not the noise of human interpretation.

  • Prakash Reply

    Nice round up over the the designing for noise which will be very helpful to develop our creativity. Thanks for sharing this.

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