User testing is a key part of validating design decisions, but what if the design of the test itself is invalid? Robert Kerr provides a number of perspectives by which we can reevaluate our current research methods.
Empathy is the act of understanding and vicariously experiencing the feelings of another. It's a prerequisite to good user-centered design. Melisa Angulo-Javier shows us how to protect one of our greatest assets.
Sharing research is essential to evangelizing usability and raising awareness about potential concerns within a product. Dharmesh shows us how to various factors affect the efficacy of our research results.
Whereas Flash was a control freak, those who embrace HTML5 are often champions of progressive enhancement. In the end, our users win. SuAnne explores ways to challenge the status quo and design for the modern web.