Open card sorts inevitably produce a great deal of data. Knowing how to correctly structure and analyze that data can help information architects attain the perfection they seek. Alan Salmoni shows us how.
User testing is a key part of validating design decisions, but what if the design of the test itself is invalid? Robert Kerr provides a number of perspectives by which we can reevaluate our current research methods.
Empathy is the act of understanding and vicariously experiencing the feelings of another. It's a prerequisite to good user-centered design. Melisa Angulo-Javier shows us how to protect one of our greatest assets.