Matthew’s Review of WebJam.com

WebJam (http://webjam.com) allows users to create free and premium social networks. On first glance As I look at WebJam for the first time I notice one thing right away. The title of the website says ‘WebJam homepage’. Oh no, this is the first thing that a user commonly looks to for a description of what […]

WebJam (http://webjam.com) allows users to create free and premium social networks.

On first glance

As I look at WebJam for the first time I notice one thing right away. The title of the website says ‘WebJam homepage’. Oh no, this is the first thing that a user commonly looks to for a description of what the website is! As I carry on I find that my eye is drawn to a blurb describing what the site does. This is a slight recovery. As I look where to go next I am overwhelmed by the amount of content presented but I am drawn to the Free call to action and click learn more.

So many errors


One of the many encounters with an error message on WebJam

While navigating WebJam I encountered two errors that were in particularly frustrating.

The first of the two occurred when I was trying to add a photo to my profile. I was able to find this upload option, browsed, and selected my photo. After doing this I looked for a button to actually upload the photo I selected. To my dismay I could not find this button, and there for could not upload a custom photo.

The second problem I encountered happened as I was creating a poll for my profile. I chose to add the module. I sat and waited. Nothing happened. I tried to click outside of the box that was poped up I could not exit the selection I made. I was forced to refresh the website and try again. This is the event detailed in the screen shot above.

404 Pages: The good and the bad


WebJam.com’s 404 page

When I landed on your 404 page I was slightly excited. I have a thing for 404 pages. There are a few things I’d recommend removing, however. I like that you have the ability to get in touch with Webjam as well as a search feature. I think that News and features should not reside on the 404 page though. Also, when clicking Page Not Found at the top left of a 404 page it thinks I am looking for a Webjam named ‘page not found’. This could lead the user in circles and add to confusion.

So many features, so little time!

As I was adding features to my page I was confused. Why do I not get confirmation on when a feature is added after I click it. Further more, why do I not see an indicator that the feature has already been added to my profile on the selection pane. These additions would increase the user experience.

Two things I like


Helpful tips and tutorials on getting started

I like that when you visit your home page for the first time that you are given tutorials and helpful tips to start modifying your modules, styles, and members.

I also like the wide variety of widgets, or modules, that can be added. However I think that they need to be presented in a different way, as currently they are overwhelming.

Suggestions

  • Add audio to the video tutorials: it takes less effort for the user to learn about your site. It also adds a more personal feel. I found that on my 13 inch macbook I was scrolling to see captions while the video was playing.

  • Only allow certain features to be added once on profiles: I found when setting up my profile I was able to add the same section several times. Some features should be limited to just one per page; for example your profile information.

  • Limit usage of widgets in profile: Confirm modules when added as well as an indicator in the modules list if you are already using them.

About the Author

Matthew Kammerer

Matthew sells advertising by day and keeps frogs by night. He was introduced to the world of user experience through his UX Booth cofounders and knew there needed to be a publication to learn through sharing.

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