Articles tagged with: deliverables

Increasing Customer Empathy from Day One Increasing Customer Empathy from Day One

One person can easily focus on the user's experience. But a company like Shopify, which has doubled in size three times in three years, needs to seek out ways to encourage UX. This week, author Lynsey Thornton shows us how Shopify ensures that each new employee will learn to empathize with the users.

Research for the Right Audience Research for the Right Audience

Design research is the foundation upon which a good user experience is built - but the research is useless unless it can be conveyed to the right audience. This week, Laurissa Wolfram-Hvass introduces us to a variety of ways to connect to the audience when the audience is our colleagues.

Designing Sites for Nonprofits Designing Sites for Nonprofits

As user experience designers, we seek to create the most intuitive and usable site flows for our end-users. But what about the site admins who use the sites we set up? It's time to consider the usability of the sites themselves, and Myles Dannhausen knows where we can start.

An Icon is Worth 1,000 Words An Icon is Worth 1,000 Words

Icons are all around us, telling us when we have email, what button will save a draft, and where to find a site's navigation. There are plenty of icon options available; the trick is to identify when to use specific types of icons. This week, Marli Mesibov brings together a number of icon resources and revelations.