With an abundance of remote testing tools available, it's not always easy to choose the right one(s). Here, author and web designer Matt Milosavljevic provides an overview of the types of tools available, common use cases, and potential pitfalls to look out for.
Have you ever sat in a user testing session, watching a user really struggle with the task at hand only to have them tell you at the end everything was easy and straight forward? How do you encourage these participants to be negative? I've discovered a few techniques that might be able to help.
Remember, just because nobody complains, it doesn't mean all parachutes are perfect. The same goes for web design; usability testing is often overlooked by clients and designers alike, but the value that can be gained from it is immense.
Design critique is arguably one of the most important parts of the design process, but easily one of the least facilitated. In this post, ZURB shows us how to facilitate and act upon the advice of our peers.