Articles tagged with: education

Increasing Customer Empathy from Day One Increasing Customer Empathy from Day One

One person can easily focus on the user's experience. But a company like Shopify, which has doubled in size three times in three years, needs to seek out ways to encourage UX. This week, author Lynsey Thornton shows us how Shopify ensures that each new employee will learn to empathize with the users.

Where UX Comes From Where UX Comes From

Ever wonder what series of events led to this thing we call UX? In this excerpt from her book, Leah Buley explains our storied history, spanning the fields of business, design, and technology.