Articles tagged with: process

Increasing Customer Empathy from Day One Increasing Customer Empathy from Day One

One person can easily focus on the user's experience. But a company like Shopify, which has doubled in size three times in three years, needs to seek out ways to encourage UX. This week, author Lynsey Thornton shows us how Shopify ensures that each new employee will learn to empathize with the users.

What a Difference a Lab Day Makes What a Difference a Lab Day Makes

Can a single day really make a difference? If it's a day designed specifically to increase innovation, foster creativity, and bring together projects that might otherwise never see the light of day, it can make all the difference in the world. This week, author T.J. Cook tells us about the one-day "labs" his company CauseLabs organizes, and shares advice for how we can incorporate innovation days into our own companies.

Facebook, Sentiment Analysis, and Emotional Contagion Facebook, Sentiment Analysis, and Emotional Contagion

Sentiment analysis and emotional contagion are nothing new, but Facebook's recent research study, dubbed by the media the "emotion manipulation" study has launched heated debates regarding the accuracy of the research and the ethics of performing experiments on people without their knowledge or consent. This week, Kim Morrow brings us through some of the recent articles looking at the different sides of the Facebook "manipulation."