Articles tagged with: process

Increasing Customer Empathy from Day One Increasing Customer Empathy from Day One

One person can easily focus on the user's experience. But a company like Shopify, which has doubled in size three times in three years, needs to seek out ways to encourage UX. This week, author Lynsey Thornton shows us how Shopify ensures that each new employee will learn to empathize with the users.

What a Difference a Lab Day Makes What a Difference a Lab Day Makes

Can a single day really make a difference? If it's a day designed specifically to increase innovation, foster creativity, and bring together projects that might otherwise never see the light of day, it can make all the difference in the world. This week, author T.J. Cook tells us about the one-day "labs" his company CauseLabs organizes, and shares advice for how we can incorporate innovation days into our own companies.