Articles tagged with: prototyping

Usability lessons to Improve Self-Service Usability lessons to Improve Self-Service

Self-service sites can provide the best user experiences - giving full control to the user - or they can cause enormous frustrations. Author Sarah Chambers shows us some of the design principles that were used to make one of the top self service sites available - and how we can use those same principles to improve our work.

Designing with Code Designing with Code

Although many designers are loathe to do it (and with good reason), designing with code helps us articulate the various ways in which our content relates to itself. This, in turn, helps us think more pragmatically about the systems we design. Information architect Andy Fitzgerald shows us how.