The one-two combination of publicly available data and ubiquitous technologies presents exciting opportunities for would-be civic designers. Interaction designer Andrew Maier recounts the altogether brief history of citizen experience design and provides avenues for readers to get started.
Confab 2013 is only a couple of weeks away. Editor and resident content strategist Marli Mesibov discusses the narratives guiding some of this year's talks and the content strategy discussion at large.
When clients agree with a user-and-content-centered point of view, magic happens. Bjørn Bergslien recounts a year-long project in which his team worked with a Norwegian bank to redesign their once ailing website.
More commonly used for brainstorming, list-making, summarizing a topic or learning new information, mind maps enable association-based thinking in a non-linear way. Jenny Grinblo shows us how to use them on our product teams to a strategic end.