Monetizing social media is an elusive but desirable target for retailers both large and small. According to Forrester Research's annual retail study with Shop.org, 72% of retailers plan to increase social marketing spending in 2011, and the ever-popular Facebook is unsurprisingly central to their strategy.
Content Strategy was a big hit in 2010 and hows no signs of slowing down. In this interview, Andrew speaks with Colleen Jones, one of the content strategy's "newest" faces. Colleen discusses her new book and what clout means for the future of the web.