Design research collects story-driven information about users, helping teams better understand the people for which they design. It includes pre-design interviews and post-design qualitative testing.

Facebook’s Faceoff with Google+ Facebook’s Faceoff with Google+

Facebook didn’t just nail “social;” they created it. But where they sometimes fail – and where Google+ could win out – is usability. Liz Carlson of UserTesting shares results of their organization's latest usability study.

Total (Memory) Recall Total (Memory) Recall

Have you ever walked into a room and promptly forgotten what you came in for? Tim Minor helps us understand why this happens and what it means for our digital experiences.