Design strategy plans for a healthy design initiative relative to its marketplace. This includes everything from selling clients and colleagues on the value of design to areas of business strategy.

Increasing Customer Empathy from Day One Increasing Customer Empathy from Day One

One person can easily focus on the user's experience. But a company like Shopify, which has doubled in size three times in three years, needs to seek out ways to encourage UX. This week, author Lynsey Thornton shows us how Shopify ensures that each new employee will learn to empathize with the users.

Designing Sites for Nonprofits Designing Sites for Nonprofits

As user experience designers, we seek to create the most intuitive and usable site flows for our end-users. But what about the site admins who use the sites we set up? It's time to consider the usability of the sites themselves, and Myles Dannhausen knows where we can start.

Designing Digital Strategies, Part 1: Cartography Designing Digital Strategies, Part 1: Cartography

These days, an experience incorporates both on- and offline components, and companies can use this knowledge to better connect with their users. This week, author Sofia Hussain explores ecosystem mapping: a tool to help designers better relate the product at hand to the greater experience.