Research informs the process so that we explore more worthwhile, appropriate design solutions. In this article we’ll provide a jumping–off point, so that you can add research into your own projects.

Have you ever sat in a user testing session, watching a user really struggle with the task at hand only to have them tell you at the end everything was easy and straight forward? How do you encourage these participants to be negative? I’ve discovered a few techniques that might be able to help.

Remember, just because nobody complains, it doesn’t mean all parachutes are perfect. The same goes for web design; usability testing is often overlooked by clients and designers alike, but the value that can be gained from it is immense.

Sticking with high–level concepts allows designers to implement a UX strategy without disrupting a traditionally development-heavy workflow. In this post, Lis Hubert and Gabi Moore recount their story creating a UX process at AnyClip in just three weeks.

Design critique is arguably one of the most important parts of the design process, but easily one of the least facilitated. In this post, ZURB shows us how to facilitate and act upon the advice of our peers.

It’s time to expand your book shelf once again. Paul Seys, the man behind @UXBooks, shares with us 10 up and coming UX books to keep an eye out for in 2010.

Information Architecture is full of tiny decisions with big consequences; like how to best organize your content. In this article Donna Spencer introduces a couple of different classification schemes you can use to organize your content, and provides tips on when and how to use each.

A good checkout process allows customers to quickly and easily make their purchases online without feeling overwhelmed or confused. In this post, Erin Jo Richey walks us through three common eCommerce usability blunders, and how we can fix them.

If practitioners have a firm grasp of the concepts behind A/B testing as well as tools to aid them in the process; the only thing deterring would be testers is the notion of “what to test,” and “why?” In this article, we’ll take a look at how to determine which elements of a website might affect its users.

UX designers frequently take a holistic approach to the websites they architect by considering many interrelated factors at the same time. In this post, author Bill Scott provides a worthy counterpoint; a form of reductivism by which we might distill more salient aspects of a user’s total experience.