Design research collects story-driven information about users, helping teams better understand the people for which they design. It includes pre-design interviews and post-design qualitative testing.

A Chat with Bill Gribbons, Part 1 A Chat with Bill Gribbons, Part 1

Although it's quite common for designers to question their profession, it's rare that they're able to receive answers from knowledgable experts. Given the chance to do just that, I sat down with Dr. Bill Gribbons to discuss universal design, eLearning, and more.

Running a Successful User Workshop Running a Successful User Workshop

User workshops won't tell you exactly what to do but, if run correctly, they can give you invaluable insight at the crucial early stages of a project. Craig Brewster explains everything you need to know to setup and run an in-person event with your users.

Facebook’s Faceoff with Google+ Facebook’s Faceoff with Google+

Facebook didn’t just nail “social;” they created it. But where they sometimes fail – and where Google+ could win out – is usability. Liz Carlson of UserTesting shares results of their organization's latest usability study.

Total (Memory) Recall Total (Memory) Recall

Have you ever walked into a room and promptly forgotten what you came in for? Tim Minor helps us understand why this happens and what it means for our digital experiences.