When designing from a UX perspective, I find it helpful to plan all my work in a spreadsheet. This forms a useful reference throughout design and help ensure that requirements are not missing.

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If you want to get bigger budgets for your UX work, you have to look at the problem from the eyes of your manager and even their manager.

Russell had noticed that about 85 percent of people acted the same way when they reached the page, and he’d set out to understand why by observing and talking to users. Call it search anthropology.

I was going to write a long post, but I think a rough diagram suffices.

Outsourcing your user research work is like outsourcing your vacation. It gets the job done, but probably won’t have the effects you were seeking.

One of the talks on Saturday, a panel called Taking the Plunge: Diving into Indie UX, left me gaping.

The role of UX Strategist has been popping up lately in job descriptions, discussion forums, and professional profiles on the Web. Clients have assigned this role to me on a number of consulting projects.

When you engage in a new client project how do you get started? A solid process plays a critical role in the project’s overall success, yet this process is one of the deepest darkest secrets of our industry.

I got an email from Ben Frain recently asking if I’d answer some questions for an upcoming article in MacUser UK about responsive design. Seeing as this is a topic I could natter on about endlessly, I happily obliged.