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Netflix Fails the Empathy Test

: For years now, Netflix has been among the Web’s most loved companies, scoring tops (or, this past year, second) in customer satisfaction for online retail. Netflix deserves this respect because it delivers a complex service that, 99 times out of 100, just works. DVDs arrive remarkably quickly. Streaming is synchronized across your many devices. […]

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12 of the Year’s Best Ideas in Interface Design

: This past year, we brought you stories on everything from tweeting toddler toys and streamlined ATMs to news-reading apps and remote controls that magically change channels with a wave of the hand. Though wildly different from one another, these projects share a common denominator: They all display intriguing user-interface innovations. : http://www.fastcodesign.com/1662959/12-of-the-years-best-ideas-in-interface-design-slideshow#1

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