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What Makes a Good Deliverable

: The things that make for a powerful diagram—legibility, relevance, actionability—are the same things that make for a good deliverable. Like diagrams, simplicity in deliverables is paramount. :

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Is It Time to Rethink the T-Shaped Designer?

: At the recent DMI conference in London, Geoff Mulgan, once Tony Blair’s ex-strategy advisor and now a leading social entrepreneur, politely explained how ‘social designers’ had ‘entered his space’… and failed. The reasons he gave were their naivete, their lack of knowledge about the public sector and their inability to effect change. While this […]

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Web Accessibility Conference

: Hi, I’m Teenya Franklin, and I’m with, a national nonprofit organization in Austin, Texas. We’re hosting a conference in January called AccessU West, to train Web developers and designers, IT managers and administrators, programmers, anyone with IT responsibilities, and IT policy developers regarding usability and accessibility for all customers, including people with disabilities. […]

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Design for the Novice, Configure for the Pro

: I’ve had a long-standing rule of thumb in product design, which I call “design for the novice, configure for the pro.” I started saying this back in 2001/02, long before the era of Web 2.0, lean startups or even the advent of AJAX. My philosophy emanated from my days of programming and later designing […]

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On UX and advertising

: Peter Merholz’s rant The Pernicious Effects of Advertising and Marketing Agencies Trying To Deliver User Experience Design is bold, uncomfortable and dogmatic, as all rants should be. :

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