The role of UX Strategist has been popping up lately in job descriptions, discussion forums, and professional profiles on the Web. Clients have assigned this role to me on a number of consulting projects.

When you engage in a new client project how do you get started? A solid process plays a critical role in the project’s overall success, yet this process is one of the deepest darkest secrets of our industry.

I got an email from Ben Frain recently asking if I’d answer some questions for an upcoming article in MacUser UK about responsive design. Seeing as this is a topic I could natter on about endlessly, I happily obliged.

Recently I had a chance to watch the video of a talk given by Jonathan Berger, given at the recently concluded Agile UX NYC 2012 Conference.

When designing for the web, you can analyze usage data for your product and compare different interfaces in A/B tests. This is sometimes called “data-driven design”, but I prefer to think of it as data-informed design — the designer is still driving, not the data.

Sending out invitations for observing usability test sessions sounds easy. But to potential observers of your sessions, there are a lot of details they have to process in order to decide to add sessions to their over-crowded calendars.

Apps often need to pop up something over the main UI; common examples would be menus and dialogs. Unfortunately, while apps need popups, documents don’t, and until recently HTML was relentlessly document-focused. It’s frustratingly difficult to do a popup well in a contemporary web app, and so it’s not surprising to see so many apps [...]

Less than a year ago, Trent Walton published Content Choreography in which he lamented at some of the difficulties and limitations of responsive layouts.

This is a guide for binding your own sketchbooks. I offer it to you designers, developers, makers, and tinkerers out there who are looking for a way to physically connect to your practice of designing interfaces, or who maybe just want a fun and practical way to get your hands dirty.

In the new Mac OS X Lion operating system, there has been a noticeable change to the interface: the removal of the scrollbar. Users can adjust their settings to add scrollbars back in, but the fact that this option is even offered speaks volumes about the diminishing role of this once-indispensable interface element.