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What Makes a Good Deliverable

: The things that make for a powerful diagram—legibility, relevance, actionability—are the same things that make for a good deliverable. Like diagrams, simplicity in deliverables is paramount. :

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Is It Time to Rethink the T-Shaped Designer?

: At the recent DMI conference in London, Geoff Mulgan, once Tony Blair’s ex-strategy advisor and now a leading social entrepreneur, politely explained how ‘social designers’ had ‘entered his space’… and failed. The reasons he gave were their naivete, their lack of knowledge about the public sector and their inability to effect change. While this […]

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Design for the Novice, Configure for the Pro

: I’ve had a long-standing rule of thumb in product design, which I call “design for the novice, configure for the pro.” I started saying this back in 2001/02, long before the era of Web 2.0, lean startups or even the advent of AJAX. My philosophy emanated from my days of programming and later designing […]

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On UX and advertising

: Peter Merholz’s rant The Pernicious Effects of Advertising and Marketing Agencies Trying To Deliver User Experience Design is bold, uncomfortable and dogmatic, as all rants should be. :

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Scannability: How to Highlight Text on the Web

: Highlights can effectively be used in web design to guide the readers attention towards specific sentences or words. It comes from the realization that all content is not equally important and that many web-users scan content instead of reading it. This articles explores 3 different methods for highlighting text on the web. :

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