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Liz Danzico – The Power of the Pause

: We tend to think of the pause as awkward. In speech, pauses connote uncomfortable silence, an issue at hand, and as communicators, we smooth over silence with fillers. We’re trained to deliver smooth speech, censoring “um” and “ah” out. As designers, as much as we value whitespace, we tend to fill it. This distaste […]

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User Expectations: Create an Illusion of Space

: 8 out of 10 the test subjects imagined multi-step forms as a straight path with discernible steps. During a sign-up process, people would imagine the next page before actually seeing it. Even though the concept of physical space doesn’t technically exist online, people seem to invent it. :

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Skype Beta for Mac’s Usability Failings

: As a designer, one of my favorite activities is complaining about poor design. Websites are my first victims, but even mundane objects such as microwaves and electric kettle are not immune from my piercing criticism. :

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