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Usability

Ocado: Delivering on User Experience

By: Felicity Evans August 31st, 2010 12 Comments

Inspiration is all around for UX designers, whether it comes from a nice website or, in this case, a grocery store. UX Booth contributor and interface developer Felicity Evans explores the UK grocery store Ocado’s UX design and illustrates what we can learn from it.

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Ocado: Delivering on User Experience

Complete Beginner’s Guide to Content Strategy

By: Andrew Maier July 20th, 2010 36 Comments

Ready to get real about your website’s content? In this article, we’ll take a look at Content Strategy; that odd amalgamation of web savvy, Information Architecture and editorial process that adds up to something infinitely greater than the sum of its parts.

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Complete Beginner’s Guide to Content Strategy

Decoupling Usability and Visuals

By: Dan Ritzenthaler July 1st, 2010 14 Comments

Usability and visual design are two areas that are heavily dependent on each other. They affect each other dramatically and each requires an understanding of how people will use and visualize the content. Pulling them apart, where possible, is a great way to understand how they impact the overall design and reduce the time and energy wasted in your creative process.

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Decoupling Usability and Visuals

About Pages: Good, Bad, and Missing

By: John Hyde June 8th, 2010 35 Comments

John Hyde has uncovered a variety of approaches while researching About Us pages. This post catalogs some of the most notable, eventually exploring why some of the biggest names decide to go “without about.”

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About Pages: Good, Bad, and Missing

Encouraging Negative Feedback During User Testing

By: Michael Wilson May 25th, 2010 26 Comments

Have you ever sat in a user testing session, watching a user really struggle with the task at hand only to have them tell you at the end everything was easy and straight forward? How do you encourage these participants to be negative? I’ve discovered a few techniques that might be able to help.

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Encouraging Negative Feedback During User Testing

Stopping Shopping Cart Abandonment

By: Erin Jo Richey April 20th, 2010 42 Comments

A good checkout process allows customers to quickly and easily make their purchases online without feeling overwhelmed or confused. In this post, Erin Jo Richey walks us through three common eCommerce usability blunders, and how we can fix them.

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Stopping Shopping Cart Abandonment

The Weaker Side of Usability Guidelines

By: ShayHowe December 15th, 2009 24 Comments

These usability guidelines may not be the first things to come to mind when preparing a site, but they are important none the less.

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The Weaker Side of Usability Guidelines

Writing User Friendly Content

By: Matthew Kammerer December 8th, 2009 36 Comments

Content is a vital part of your website. If your content is not easy to understand and interpret, then you may easily lose your reader. The content of your website will make or break the experience, no matter how easy to use your website may be.

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Writing User Friendly Content

Review of UserTesting.com

By: James Costa November 12th, 2009 17 Comments

For those of us looking for quality usability testing, we know how expensive it can be. UserTesting.com is a low-cost alternative that gives you results from remote testers within your niche’s demographic.

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Review of UserTesting.com

Creating a Usable Contact Form

By: Matthew Kammerer September 1st, 2009 40 Comments

There are some simple steps you can take to create the best bridge possible between you and your clients. The most effective way is through a contact form on your site that will allow users to communicate with you or your business. It is an essential component for any person who is looking to hear feedback as well as anything else their viewers want to suggest.

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Creating a Usable Contact Form
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