Have you ever sat in a user testing session, watching a user really struggle with the task at hand only to have them tell you at the end everything was easy and straight forward? How do you encourage these participants to be negative? I’ve discovered a few techniques that might be able to help.
Remember, just because nobody complains, it doesn’t mean all parachutes are perfect. The same goes for web design; usability testing is often overlooked by clients and designers alike, but the value that can be gained from it is immense.
Today, eye-tracking is used heavily by marketing groups to craft effective designs in advertising, and by usability researchers to define the optimum user experience. This technology is anything but new though. In fact, eye-tracking goes all the way back to the 1800′s.
Mashable made a fresh start of the new year by launching a redesign. The intention of which was to put more focus on the stories, remove clutter, and to divide the content into sections. Most readers responded positively. But our team wanted to answer a more targeted question: What are the most attention-grabbing changes in Mashable’s new design? In this article we analyze user feedback and exhibit our results.
When you think of transparency, it’s typical to think of how a company communicates with it’s users. What may come as a surprise is the impact the actual users can have on transparency, and how the consumer can be the actual tipping point for your next sale.
Dealing with user errors is a hidden source of friction. UX consultant John Hyde discusses best practice including a financial website that boosted conversions by 17% with these guidelines.
Ever had the desire to change something on your website, but you were afraid the change might have a negative impact on performance? Welcome to A/B Split testing, the practice of testing multiple variations of the same site to see which works better.
Userfly is described as usability testing made easy. Since my review of Feedback Army I have been overwhelmed with different websites offering usability services in a quick and easy package. However, Userfly seems to stand out from the crowd! I have put it to the test and brought you my findings.
In this post, we discuss some of the things the separate Generation Y from older generations, and how we can create a great user experience for both demographics.
This post suggests some ways to improve your sites usability based off of user feedback. These methods and programs will help you gather and act on user feedback.
When CNN approached Fi it was a thrilling moment here at the agency. Since 1999 we saw the world famous news brand pioneer within the digital …
I was invited to speak at the MonkiGras event this week where getting a little sweary and ranty is kind of encouraged (it goes well with the c…
This is vitally important people so listen up. The web now connects a third of our planet. Over 1.2 billion people [1] use the web on devices,…
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