Jolie Dobre is UX Researcher and Strategist at ICF. She has led user engagement, research, and design activities for government, and private sector clients. Jolie’s areas of expertise include contextual inquiry, remote user testing, heuristic evaluation, human-centered design, analytics and accessibility. She has published original research in journals and conference proceedings related to her work on clinical care team collaboration and electronic health record use. Jolie combines her background in front-end web development and graphic design to inform her work, creating effective designs that balance technical, business, and user needs.